Customer Service Specialist Level 3

Customer Service Specialist Level 3 Image

Programme Overview

This Apprenticeship programme is for employees in customer-facing or public-facing job roles and provides the ideal route to develop an advanced set of skills, knowledge and behaviours that can be applied in any sector or organisation.

Role

Customer Service, Sales, Marketing and Procurement

Entry Requirement

Apprentices should have experience of working with customers in some capacity and have good interpersonal skills.

What apprentice will learn?

Apprenticeship will develop knowledge and skills of understanding customer information, analyse data  to influence change and improvements in service.

Duration

Typically, 15 months.

Assessment 

Portfolio: Apprentices will produce and present evidence showcase to demonstrate knowledge, skills and behaviour set in apprentice standard.

End Point Assessment

  • Apprenticeship Showcase
  • Practical Observation
  • Professional Discussion