Level 4 and 5 Diploma in Hospitality Management

Introduction

Prepare for an exciting career in the hospitality industry through the online Hotel Management course. Students on our online Hospitality Management program will undertake a Level 4/5 240-credit course, designed to prepare students with the skills needed to be a competent employee in the hospitality industry. During the Hotel Management program, students will have the ability to access tutor support and webinars, a social learning forum, and additional materials to help in the completion of their diploma. For more information on the support available to students, please visit our student resources section. Each module consists of 40 guided learning hours of material with an additional 30-50 hours’ worth of optional materials that comprise of recommended exercises, recommended readings, Internet resources, and self-testing exercises. Upon passing the online assessment and written assignments, students will be awarded a ATHE diploma and will be able to top up to a bachelor’s degree.

Course Eligibility

To enrol in a Level 4 course, you must be at least 18 and have a full secondary education. Before enrolling in level 5, you must complete level 4.

Learning Resources for Students

Support for LCMT students is available every step of the way, 24 hours a day, 7 days a week. The Social Learning Forum is free to use for all students, and can be accessed from all over the world, 24 hours a day, 7 days a week. The forum has been developed to encourage creation of self-managed learning groups and to encourage individuals to lead in particular areas of learning. Tutors may interact socially with students to enhance learning through the social forum. Students will be able to share their ideas and solutions, and any resources they have uncovered that can assist their fellow students. Individuals can request assistance from their peers on specific issues and act as the catalyst for discussions and analysis. It is important that students participate and draw lessons from fellow students around the world to enhance their online learning experience. Each module has its own forum with topics covering many areas. Students will also control topics in the general areas through a secure network, with all posts closely monitored by OBS administrators. The Social Learning will also include Open Webinars. These webinars will be in areas of general interest or demand for grouped learning, providing interaction between students and teachers.

Fees Includes

• All course materials including online modules and written assignments
• Personal tutor support with 1-2-1 interactive sessions and video conferencing
• Dedicated student support throughout the programme
• Access to an online social learning forum
• Assignment marking and feedback
• FREE NUS Extra card worth £19.90
• FREE laptop for all

Assessment

After you have completed an online module, you will have an online assessment to complete. This assessment contains 30 multiple-choice questions. You will have one hour to complete these questions which are answered in sets of five so you will have plenty of time to review and edit your answers. After an hour the test will automatically time out. After you have completed the test, your results will be displayed immediately. If you have passed, you will receive a Certificate of Completion. If you didn’t pass, you will receive a notification of a “refer’’ where you will be told how to retake a module assessment. You can complete these modules at your own pace, as there is no deadline to complete the course. • When the online modules have been successfully completed, you will then be able to take the final written assignments, provided by Online Business School, that test your knowledge and understanding of the modules. After successful completion of these eight assignments you will receive your Diploma (from the Awarding Organisation). • You will then be eligible to apply for progression onto a Top up course through a recognised UK university on campus or by distance learning.

Level 4 modules

Food and beverage operations

Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.

Food safety and hygiene

Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.

Hospitality and hotel housekeeping

Students will understand the role of the housekeeping department within a hospitality setting. This unit will identify the importance of the housekeeping department and the impact it has on the hospitality operation.

Customer service

Students will be able to understand the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.

Front office operations

Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.

Accounting and cost control

Students will understand the principles of costing within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Global tourism and hospitality

Students will understand the size and scope of the global tourism and hospitality industry. The unit examines the influences that affect it and the growth of its brands within international markets.

Marketing

Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to devise a promotional campaign.

Employee engagement

Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.

Training and CPD

Students will be able to use different methods for identifying the need for training in a hospitality setting. Students will understand how individuals learn in different ways and the importance of selecting the most effective training method. Students will then be able to plan, design, deliver and evaluate the effectiveness of a training session or program. The students will also be introduced to the concept of Continuous Professional Development and the need and relevance for it in a hospitality setting.

Level 5 modules

Food and beverage supply chain management

Students will understand supply chain systems and procedures, and how organisations use these to procure, produce and prepare food and beverages within the hospitality industry, both domestically and globally. This unit demonstrates how supply chain management is essential for efficient operation and for achieving a competitive edge.

Quality management

Students will be able to understand the concept of quality and quality management and apply it in a hospitality setting. Students will be able to analyse, evaluate and implement a quality management system in a hospitality organisation.

Events and conference management

Students will understand the operational issues that underpin successful events and conference management. This unit examines a wide range of events and discusses the processes and considerations involved.

Customer relations management

Students will understand the importance of Customer Relationship Management (CRM) to hospitality organisations and recognise the necessary processes to ensure its effectiveness. 

Managing people

Students can gain an understanding of the key principles of management behaviour and a range of management styles, roles, responsibilities, characteristics and skills. Students will be able to understand the effectiveness of different organisation structures by studying the design and culture within a hospitality setting. 

Current issues in HRM

Students will be able to understand the key principles of Human Resource Management (HRM) and the current issues Human Resource (HR) managers must consider when carrying out their role and responsibilities. Students will also understand how current legislation has an impact on the HR function in Hotel and Hospitality Management. 

Revenue management

Students will be able to understand what the key elements of revenue management are and how this affects the pricing of hotel bedrooms. Students will also be able to implement the practices of yield management in a hotel and set an overbooking policy. 

Corporate social responsibility

Students will be able to understand key principles of Corporate Social Responsibility (CSR) and sustainable development. Students will learn about the impact hotels have on social, cultural and environmental factors and how the hotel industry can make a difference by implementing practices and procedures to be more sustainable.

Contemporary issues

Students will understand the nature and impact of current and potential Contemporary issues that affect the hospitality industry. This unit will demonstrate the need for organisations to be flexible and to adapt to rapidly changing environments and customer demands.

Business planning

Students will understand how to create a business plan for a hotel or hospitality organisation. Students will learn where the business is positioned in the current market, measure the performance and suggest opportunities for growth.

Career path

During study for their diploma in Hospitality Management, students will gain skills in food and beverage supply chain Management, accounting and cost control, marketing in Hotel and leisure, and more. Upon successful completion of the course, students can pursue positions at hotels, restaurants, resorts, and other associated properties in the Hotel and Hospitality industry. Students can claim certification at each level.

University top-up

On completion of this course students have the opportunity to complete the third year of a degree programme (BA Top up) from a range of UK universities. The Top up programme can be studied online or on campus. Students can apply to any university offering the BA Top up, listed below some universities that offer the BA Top up programme in Hotel and Hospitality:

University of Derby  International Hospitality Business Management (Top-Up)

Bournemouth University BA (Hons) International Hospitality & Tourism Management 

University of Central Lancashire Management in Hospitality BA – Top up

University of Sunderland International Tourism and Hospitality Management (Top-Up) BSc (Hons)

University of Northampton International Tourism Management (Top-Up) BA 

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